Welcome to our secure store.

We sell only the finest Cuban cigars and ship around the world!
Should you have any questions, feel free to call us toll free at 1-888-830-6162 so we can talk cigars.

Or if you prefer, you can mail us at info@canadiancigar.com

Enjoy your Cuban cigars...
 

• Thank you for taking the time to read about our company. We appreciate your interest & business...
  
  
• Our hours of operation are Monday to Friday 9-5 Mountain time. We enjoy and appreciate customers that call to ask about cigars, so feel free please. It is all about personal tastes and experience, so there are no set answers. If you're new to cigars, we can make a selection that will let you sample the finest available.
  
• We supply genuine cuban cigars imported from Cuban, to Canada, by Havana House of Canada. 
  
  
• New Canadian Plain Packaging Laws: Cigars come in small brown cardboard boxes now, vs the wooden boxes we are used to up until now. They also add a second plain band over the Cuban band on the cigar, but you just peel it off like a stick it note.
  
  
• When you place an order with CanadianCigar.com, all information is strictly confidential. Your email is NEVER used for any other purpose at all.
  
• We are happy to take your order online or by phone. When processing is complete and the parcel has been shipped, we log the date and shipping method for reference.
  
  
• We may also follow up by contacting you once the parcel has arrived, to be sure you are satisfied with our service and product.
  
  
• All Cuban cigars we receive are carefully inspected for condition before being accepted in our humidor. 
  
  
• Our standard method (discreet & confidential) of shipping is a $19.95 shipping / delivery assurance fee. Included in this cost is replacement insurance if required. Takes approx. 10 to 14 business days to arrive. Orders with a Minimum of $450.00 usd can upgrade to a faster courier shipping of 2 - 3 days. The cost is $75.00 usd for this service. (min order $450.00) 
  
  
• If an item is not available, we will phone you to discuss an alternate selection. If buying a gift, be sure and put YOUR phone number down as we do not wish to ruin the surprise of a gift of cuban cigars and/or cigar accessories. Call if you want a gift card sent from CanadianCigar.com & you.
  
  
• In the rare event a parcel is redirected by any agency, regardless of method of shipping, simply send us the letter received in their place and we will replace the order promptly, at no charge. We always take care of our customers, without exception.
  
  
• Please note we do NOT accept returns without prior authorization. Cuban cigars are not something you want to be sending without specific instructions on how to package and ship, due to the possible consequences and agricultural nature of the product.  If not satisfied with our products, we will ensure a full refund of original purchase price is refunded to your account used for the original transaction only.  Return of products is at our discretion and may be required before said refund is supplied in full.
  
• We are always glad to be of service. We are real people now located in Calgary Alberta, Canada. The Winter Olympics have been held here, in case you wonder why you have heard the name. Also, the worlds finest skiing and world renown Calgary Stampede! We encourage you to call and ask questions or just chat about cigars. It is important to us and to you, that you find a supplier that you trust and feel comfortable talking to and dealing with for your needs. We are that company.
  
• If you have any other concerns, please contact our customer service department at 1-888-830-6162 or email us at info@canadiancigar.com. We are always glad to be of service.
  
  
• We are always glad to be of service. Your PRIVACY matters very much. Your account information, email, buying data or any other details will never be divulged to any person or organization for ANY reason, no exceptions whatsoever. None, zip, zero, nada, nope....never, ever...ever...ever...
  
  

1. Q: Do you ship cigars anywhere?
   A: Yes, we ship only genuine Cuban cigars throughout the world, though believe it or not, Canadian Law prohibits us from sending to other Provinces in Canada (sorry). All orders and shipments are entirely confidential and guaranteed to arrive (contact store for details).
    

   Q: How do you ship your cigars?
   A:All cigars are carefully bagged & sealed to ensure that they do not dry out during shipment. They are then packaged in a crush proof box for further protection. 

   Q: How can I pay?
   A: We have a secure server that ensures your privacy is protected- You can phone in details of orders and payment methods if you prefer... It will give us a chance to talk cigars too...

   Q: How do I know I am getting real cubans?
   A:We're an authorized seller of Habanos products. We would be happy to provide you with references should you require them, or you can contact Havana House of Canada or their western wharehouse, to confirm our standing in Canada. They are in part controlled and owned by the Cuban Government export division (HabanosSA) and distribution through their authorized warehouses is strictly controlled in Canada.

   

• All shipments and orders are entirely confidential and guaranteed. We sell both Cuban five packs of cigars and boxes. Call us at our toll free number if you would like more details on our shipping policies. Customer satisfaction is our priority. Our toll free number is 1-888-830-6162.
  
  
• We guarantee the delivery, quality and authenticity of every shipment of Cuban cigars.
  
  
• Shipping & Handling / Delivery Assurance Fee - $19.95 usd basic delivery or 2 day is $75.00. (min order $450.00 usd)
  For large quantity orders, you may be required to pay additional shipping fee for 2 - 3 day service, IF multiple waybills are required.

Call us.  Get to know your tobacconist.  That is the best way to be sure you will be happy with the product and service.  We are always glad to be of service and love to talk cigars anytime.  Let us know what you have tried and we will match that to other brands Cuba offers, that should please your palette.  DF

Local Alberta residents can shop here:  https://www.canadiancigar.com/shop/indexAB.html


Please note due to Federal Tobacco Act regulations we are NOT permitted to ship to Canadian consumers in other Provinces or Territories.

Canadian Cigar Company Ltd  All rights reserved 2017 Calgary, Alberta, Canada

 Thank you for your interest in our products and service, we appreciate it.